Abstract:
Allot garden is an important form of urban agriculture. Agricultural experience is the main
form of allot garden. Participants'satisfaction with service reflects the difference between anticipation
and actual feel. Participants'high degree of satisfaction with service is the key factor of getting long-term
competitive advantages of allot garden. Based on survey of 48 participants in 11 allot gardens from August
to October 2012 in Beijing, this paper analyzes the participants爷personal characteristics, behavior
condition and their satisfaction. Results show that groups being married, middle-aged, and with good
education, advanced careers, middle and high income are the major participants in allot gardens. Their
main purposes are to get healthy and organic food, return to pastoral life, experience farming and get
interaction of parent and child. They often grow vegetables in allot gardens with family as a unit. Their
information about allot garden mainly comes from relatives, friends and networks. The overall satisfaction
of participants with allot gardens in Beijing is high, but the facilities and service still need to be
improved. Finally, the paper suggests that the allot gardens should develop characteristic marketing
program to improve participation of the core target group, and take measures to promote the participants'satisfaction.